Refund policy

Refund & Return Policy

We want you to love your NEXORA purchase. If something isn't right, we're here to help — no stress, no hassle.

90-Day Money-Back Recovery Guarantee
Try NEXORA for a full 90 days. If you're not recovering better — or you're simply not happy for any reason — return it within 90 days of delivery for a full refund of the purchase price. To be eligible, your item should be in resellable condition with its original packaging.

How to Start a Return
Email us at nexorawellness@outlook.com with your order number and the reason for your return. We'll reply with simple return instructions. Please don't send items back before receiving confirmation.

Refunds
Once your return is received and inspected, we'll notify you whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to post.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Return Shipping
For standard returns, customers are responsible for return shipping costs, and original shipping charges are non-refundable. If the item was damaged or incorrect, we cover it.

Late or Missing Refunds
If you haven't received a refund after the stated processing time, please check with your bank or card issuer, then contact us and we'll help resolve it.